Serving Pittsylvania County, Virginia

Notice to Water Customers in the Tightsqueeze and Dry Fork Areas

Este informe contiene información muy importante sobre su agua potable.

Tradúzcalo o hable con alguien que lo entienda bien.



Failure to follow this advisory could result in stomach or intestinal illness.


The Virginia Department of Health in conjunction with the Pittsylvania County Health Department and the Town of Chatham are advising residents and businesses in The Tightsqueeze area along with The High School, Middle School, and Dry Fork service areas to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution.  This precaution is necessary because of a water line break near the Cherry Stone Animal Clinic at approximately 2:00pm on Thursday, February 18, 2021, affecting all customers in the listed areas. A Boil Water Notice is effective immediately and must remain in place, until further notice. 



However, boiled or bottled water should be used for drinking, beverage and food preparation, and making ice until further notice.  Boiling kills bacteria and other organisms in the water.  Boiling is the preferred method to assure that the tap water is safe to drink.  Bring all tap water to a rolling boil, let it boil for one (1) minute and then cool before using, or use bottled water. This ONLY pertains to the consumption of water.


If you cannot boil your tap water….

  • An alternative method of purification for residents that do not have gas or electricity available is to use liquid household bleach to disinfect water.  The bleach product should be recently purchased, free of additives and scents, and should contain a hypochlorite solution of at least 5.25%.  Public health officials recommend adding 8 drops of bleach (about ¼ teaspoon) to each gallon of water.  The water should be stirred and allowed to stand for at least 30 minutes before use.
  • Water purification tablets may also be used by following the manufacturer’s instructions.


We will inform you when you no longer need to boil your water.  To address possible contamination issues after water service is restored, the water lines will be flushed and disinfected. Bacteriological samples will be collected to ensure water quality is satisfactory. Based on estimated time for disinfection, flushing and testing, the Boil Water Notice will remain in effect until further notice.


For more information call: Tim Hammell with Inframark at 434.250.6498 or Bill Shreve at 434.203.4826


Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.


Date: February 18, 2021



Please Note:  This particular program is for PCSA customers only.  Contact your utility provider for information on other programs, if available.

Many Pittsylvania County residents have experienced negative economic impacts as a result of COVID-19. Customers of the Service Authority can now apply for utility relief for unpaid water and wastewater bills incurred between March 1 and December 30.  

The Pittsylvania County Service Authority received $13,773.73 in CARES Act funds from the Virginia Department of Housing and Community Development to be used as customer relief. Both residential and non-residential customers who have experienced the economic impact of COVID-19 can apply for these funds. 

The relief funds can be used: 

  • To assist with water and wastewater bills dated March 1, 2020, to December 30, 2020, and may not be used for past due amounts prior to this time period or after this time period.
  • As a one‐time opportunity, with only one payment per household (for residential) or account holder and their successors (for non‐residential). 

You can fill out the online form, or you can print out the paper form and fax, mail, or deliver it to Pittsylvania County Public Works, which oversees the Pittsylvania County Service Authority. The Service Authority serves over 3,000 customers, providing water and wastewater services in segments of Pittsylvania County. 

The deadline for Pittsylvania County Service Authority customers to apply for these utility relief funds is Jan. 22, 2021.


Note:  Effective July 1, 2020, all in-person payments must be made at the Treasurer's Office at 11 Bank Street-Courthouse Annex in Chatham, Virginia.

The Treasurer's Office hours are 8 a.m. to 5 p.m., Monday through Friday. Your bill is required to make an in-person payment.  An appointment may be necessary to make an in-person payment.

Payment drop boxes are located on the exterior wall of the entrance ramp leading into the building and the other is a drive-up box in the parking lot behind the building. 
Payments dropped after 5 p.m. will be credited the next business day.  Dropped payments should include the payment coupon, or at a minimum include your account number.  No cash, please.

For additional payment options, click here.



The Pittsylvania County Service Authority (PCSA) was established in 1973 as an independent entity under the provisions of the Virginia Water and Sewer Authorities Act for the purpose of providing water and sewer service for all areas of the County outside the City of Danville and outside the incorporated towns of Chatham, Hurt, and Gretna.  To serve its customers, the PCSA has contracts to purchase bulk water from the City of Danville, Henry County Public Service Authority, the Town of Chatham and the Town of Hurt.  PCSA does not currently own or operate water or sewer treatment facilities.  

Helpful Links:
-Pittsylvania County Government Page
-City of Danville Utilities

Note:  As a Public Utility member of VA811, PCSA will mark the approximate horizontal location of our underground facilities to the point of consumption.  For water, this is at the meter.  For sewer, this is at the property line.  PCSA does not mark utilities on private property.  Additional information can be found here.